You wanted the bar raised — and we listened
A trusted partner, with you every step of the way
Slipstream raises the bar for IT Outsourcing with cutting-edge technology and innovation paired with extraordinary whiteglove service. Along with best-in-class IT outsourcing, we provide industry- leading consulting, implementation and support — plus CIO Engage, the industry’s only free global leadership community.
We’re a partner, not a vendor.
Serving as a strategic partner adds our expertise to yours in ways that leverage our respective strengths to accelerate your growth. We bring the most value when we serve as both a strategic partner addressing your most complex challenges and as a trusted provider of the ITO that keeps your systems running all day, every day.
We redefined IT outsourcing exclusively for the life sciences.
Too often, IT outsourcing is a commodity plagued by poor service and turnkey solutions that come with hidden fees and complications. We founded Slipstream to be different. We redefine IT outsourcing, practices and consulting exclusively for emerging pharma and biotech. We create strategic IT solutions elevated by global reach and 24/7 whiteglove service.
We’re experts in ITO — and collaboration.
We’ve curated the industry’s top talent to offer best-in-class resources and strategies backed by decades of real-world experience. Unlike IT vendors who over-promise and under deliver, we enrich our offerings with cutting-edge technology, deep collaboration and constant innovation to provide smarter, strategic solutions, systems and service.
We deliver extraordinary service at every step.
Our clients mean the world to us. We believe in supporting your mission and never take your trust for granted. Our End User Engage far exceeds industry standards for Service Desk, Depot Services, Deskside Support, and much more. We’ve raised the bar by providing a fail-safe Incident Request Workflow with first call resolution of over 80%, average speed to answer under 60 seconds, a CSAT rating of over 95%, and a hardware turnaround of 90%.
100% near-shore support
We match your business with our designated local teams so you will always speak with a trusted partner close by — not a call center agent in a distant time zone.
a CIO Leadership
- Level 1+ end user support
- Level 2 technical and business support
- System administration
- Depot Services and asset management
- Cloud and private cloud hosting
- Network and system engineering
- Infrastructure monitoring and support
- IT leadership
- Security services
- Project and program management
- Local language L1 EUS Support
- Eu Depot Support
- Onsite Support
- Salesforce development
- Salesforce support