ito outsourcing
Veeva Support
Slipstream specializes in Veeva support, including Vault and Network solutions. With a 24/7 whiteglove approach we support Veeva’s industry cloud for the life sciences — from data to software and services. With a proven track record with Veeva support and implementation, Slipstream currently supports 35 clients across 40 countries with nearly 20 Veeva Certified Resources.
Preferred service partner
Slipstream is proud to announce our status as a preferred service partner with Veeva


3 Levels of Veeva end user support
Level 1 Veeva Support Defined
Resolve “How To” Questions Troubleshoot low-medium complexity issues Production account requests
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Level 1 Examples
- Account research
- Creating calls
- Creating views
- Data change requests
- Affiliations
- Vmobile/iRep re-installs
- Changing passwords
- Creating and submitting time off territories
- Exporting to Excel
- Password resets
- Entering EOM inventory
Level 2 Support
Category | ISSUE DESCRIPTION |
---|---|
Send/Receive Calls | Recording calls against an out of date database causing sync errors |
Missing Accounts | HCPs not aligned to their database as indicated in call plan |
Missing Products | Products not aligned to reps that should be according to their position |
Time Off Territory | Reps unable to submit requests for Vacation, PTO, etc. |
Coaching Reports | DMs not having the ability to create/edit report |
Call Status | Hierarchy call shows submitted but child call wasn’t saved |
Level 3 Support
Category | ISSUE DESCRIPTION |
---|---|
Advanced Customizations | Create new reports / new functionality |
Application Defects | SFDC errors / bugs, iRep error messages, Call errors |

Slipstream across the Veeva Suite
- Vault Quality
- QMS
- QualityDocs
- SOP Creation & Validation as a Service
- Vault RIM
- Submissions
- Submissions Archive
- Vault Clinical Operations
- ETMF
- CTMS
DEVELOPMENT
- Vault MedComms
- Medical Communications
- Vault Commercial
- PromoMats
- CRM
- PromoMats
- CRM
- CLM
- Approved Email
- Engage
- Events Management
- Nitro
- MyInsights
- Align
- Network
- OpenData
COMMERCIAL