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Veeva Support

Slipstream specializes in Veeva support, including Vault and Network solutions. With a 24/7 whiteglove approach we support Veeva’s industry cloud for the life sciences — from data to software and services. With a proven track record with Veeva support and implementation, Slipstream currently supports 35 clients across 40 countries with nearly 20 Veeva Certified Resources.

Preferred service partner

Slipstream is proud to announce our status as a preferred service partner with Veeva

Today, Slipstreams supports:

40

VEEVA CRM implementations

35

VEEVA Vault implementations

15

Clients in

10

countries

24+

Veeva Certified resources

Veeva CRM

Veeva Vault

Veeva Network

Veeva Administrators

3 Levels of Veeva end user support

Level 1 Veeva Support Defined

Resolve “How To” Questions Troubleshoot low-medium complexity issues Production account requests

Level 1 Examples

Account research
Creating calls
Creating views
Data change requests
Affiliations
Vmobile/iRep re-installs
Changing passwords
Creating and submitting time off territories
Exporting to Excel
Password resets
Entering EOM inventory

Level 2 Support

Category	ISSUE DESCRIPTION
Send/Receive Calls	Recording calls against an out of date database causing sync errors
Missing Accounts	HCPs not aligned to their database as indicated in call plan
Missing Products	Products not aligned to reps that should be according to their position
Time Off Territory	Reps unable to submit requests for Vacation, PTO, etc.
Coaching Reports	DMs not having the ability to create/edit report
Call Status	Hierarchy call shows submitted but child call wasn’t saved

Level 3 Support

Category	ISSUE DESCRIPTION
Advanced Customizations	Create new reports / new functionality
Application Defects	SFDC errors / bugs, iRep error messages, Call errors

Slipstream across the Veeva Suite

DEVELOPMENT

Vault Quality
QMS
QualityDocs
SOP Creation & Validation as a Service

Vault RIM
Submissions
Submissions Archive

Vault Clinical Operations
ETMF
CTMS

COMMERCIAL

Vault MedComms
Medical Communications

Vault Commercial
PromoMats

CRM
PromoMats
CRM
CLM
Approved Email
Engage
Events Management
Nitro
MyInsights
Align
Network
OpenData