It outsourcing
Veeva Support Services
Slipstream has a rich background in outsourcing and support services. Our leadership team has over 25+ years of experience in support and 15+ years of experience in supporting Veeva products and solutions. We are one of the fastest growing practices supporting 100+ clients across 25+ countries with over 150 certified Veeva consultants, project managers, business analysts, developers, architects, and validation leads and subject matter experts.
Our Veeva Partnerships:
We are one of Veeva's selected Vault CRM Migration Partners
Slipstream Experience at a Glance
100+ Clients in
25+ Countries
400+
Veeva Projects Completed
150+
Veeva Certified resources
15+
Avg. Years Life
Science Experience
Overview of Veeva Support Services
Level 1 Support
Resolve “How To” Questions
Troubleshoot low-medium complexity issues
- Account research
- Creating calls
- Creating views
- Data change requests
- Affiliations
- Changing passwords
- Creating and submitting time off territories
- Exporting to Excel
- Password resets
Level 2/3 Support
Troubleshoots in-depth medium-high complexity issues
Utilizing SMEs to resolve production issues
- Perform implementation and enhancements of all Veeva Modules
- Perform Veeva solutioning design and development
- Provide Veeva customizations
- Provide change management
- Provide release management
- Release impact assessment and testing in all environments (Dev, Sandbox/UAT, Prod)
- Product release assessment
Our Subject Manner Experts can help with
- Business Analysis
- PMO
- Advisory Services or business process re-engineering
- Solutioning and Design
- Veeva Platform Configuration
- Veeva Customizations
- Integration with Veeva and Salesforce
- Building MyInsights Custom and Studio Reports
- Veeva Events Implementation
- Veeva Align Implementation
- Integration with MDM/CDW and or other 3rd party systems
Slipstream across the Veeva Suite
Our range of services starts from Clinical to Commercialization for Emerging, Mid and Large Pharmaceutical Industries
| Clinical | Regulatory | Safety | Quality | Medical | Commercial |
|---|---|---|---|---|---|
| eTMF | Registrations | Safety | QMS | Vault Medinquiry | Veeva CRM |
| CTMS | Publishing | Safety Docs | QualityDocs | Vault MedComms | Vault CRM |
| Site Connect | Archive | Vault Signal | Training | DAM | Vault PromoMats |
| Study Start-up | Veeva Open data | ||||
| Veeva Network | |||||
| Veeva Align | |||||
| Veeva Align + | |||||
| Veeva Nitro | |||||
| Veeva Events | |||||
| Veeva MyInsights | |||||
| Veeva Link | |||||
| Integrations | |||||
| Commercial/ Medical |
R&D Suite | ||||
|---|---|---|---|---|---|
| Veeva CRM | Vault Clinical | ||||
| Vault CRM | Vault Regulatory | ||||
| Vault PromoMats | Vault Safety | ||||
| Veeva Network | Vault Quality | ||||
| Veeva Align | |||||
| Veeva MyInsights | |||||
| Veeva Link | |||||
| Vault Medinquiry | |||||
| Vault MedComms | |||||
| DAM | |||||
| Integrations | |||||