IT-stream(lined) was designed explicitly for emerging pharma/biotech companies providing white-glove service with predictable and affordable costs from an all-inclusive IT MSP (Managed Services Provider). From discovery to commercialization, we handle your IT needs, operations, processes, and security.
If you're an emerging pharma, we'd love to talk with you about our IT Starter package. Click below to schedule an appointment!
Emerging businesses need reliable, scalable, cost-effective IT, but most can't afford it. You can rely on IT-stream(lined) with Slipstream as your partner to support you while ensuring all your IT and cyber security needs are covered.
For over 20 years, Slipstream has exclusively served emerging pharma companies providing over 38,000 emerging pharma users and 150+ customers with the ability to build their dream IT organization.
Introducing IT-STREAM(LINED) our all-inclusive IT service & support
solution exclusively designed for emerging pharma companies that includes:
CIO Advisory Services
- 4 hours included per Qtr with 20+ All-Inclusive Package
- IT Strategy
- Commercial Readiness
- Technology Budget Planning
- Board Presentations
- IT Business Governance
- IT Security Strategy
Dedicated IT helpdesk
- Dedicated Call Center Team
- 12x5 Helpdesk (8am-8pm EST M-F)
- Supported by experienced Life Science Support Engineers
- 80% First Contact Resolution SLA and more
- 98% Customer Satisfaction SLA
- 60 Second or Less Response Time
- US Based Call Center
Infrastructure Support & Networking Monitoring (24x7)
- Patching/Updating Network, Firewalls, Switches,
Wireless Access Points - Network Backups
- 24x7 Monitoring & Incident Response Team
Security Management
- Endpoint Threat Detection
- Anti-Virus/Anti-Malware
- Endpoint Patch Management
- Email Security
- Monthly Phishing Awareness and Training
- Usage/Price Management of AWS/Azure/Office 365
Laptop Procurement & Hardware Support
- Onboarding/Offboarding Management
- Laptop Procurement, Break-fix, & Replacement
- Device Management
- Laptop Managed Image
- Single Sign-On
- Multifactor Authentication
- IT Ticketing System
Service Delivery Manager
- Provides account governance
- Weekly/Monthly Service Reviews
- Single Point of Escalation
- Microsoft Office 365
- Security for your laptop & devices
- Laptop patching
- Security access training
Choose your hardware package:
BYOD Bring Your Own Device
Collect & Image Existing Laptops (BYOD)
ALL-INCLUSIVE
INCLUDES Laptop - ThinkPad X1 Carbon Gen 10/
Apple MacBook Pro
In need of extra support? Here are some of our additional services:
- VEEVA Support - Level 1
QualityDocs, RIMS, MedComms, PromoMats - Ad-hoc IT Onsite Support
- CISO Security Advisory Services
IT Controls & Documentation
- Written Information Security Policy (WISP)
- Acceptable Use Policy
- IT Security and Privacy Policy
- IT Procurement and Management Policy
- Bring Your Own Device (BYOD) Policy
- Backup and Business Continuity Procedure
- IT Onboarding Procedure
- IT Offboarding Procedure
- Cyber Security Incident Response Plan (CSIRP)
- IT Change Management Procedure
- Information Solution Lifecyle & Associated Templates
Strategy Services
- IT Assessment & Road-mapping
- IT Governance
- Commercialization Road-mapping
No problem, Slipstream will transition into being your MSP partner and will make sure all your licenses, data and accounts are seemlessly migrated to your own Microsoft Office365 tennant that you own going forward.
As you grow, we will scale with you, one partner along your journey to commercialization:
If you're an emerging pharma, we'd love to talk with you about our IT Starter package. Click below to schedule an appointment!