Our Services

IT-stream(lined) offers all-inclusive IT managed services specifically designed for emerging pharma/biotech companies. We provide white-glove service with predictable and affordable costs, taking care of your IT needs, operations, processes, and security from discovery to commercialization.

Let’s talk about your needs – and our IT-stream(lined) starter package.

Not ready to invest in IT?
Get IT-stream(lined).

A scalable all-inclusive package designed exclusively for emerging pharma

  • Pay only for what you use
  • Get all-inclusive service, support & security
  • Plan effectively with predictable, affordable costs
  • Ensure smooth operations, processes and scalability
  • Customize IT-stream(lined) to your needs and goals
Calls Handled
SLA Attainment

What’s included?

Designed exclusively for the life sciences,
IT-stream(lined) provides the IT services, support and security you need with predictable and affordable costs that let you plan effectively. Plus, we can scale effortlessly as you grow. From discovery to commercialization, we handle your IT needs, operations, processes, and security.

Services/Platform Included

CIO Advisory Services

  • 4 hours included per Qtr with 20+ All-Inclusive Package
  • IT Strategy
  • Commercial Readiness
  • Technology Budget Planning
  • Board Presentations
  • IT Business Governance
  • IT Security Strategy

Dedicated IT helpdesk

  • Dedicated Call Center Team
  • 12x5 Helpdesk (8am-8pm EST M-F)
  • Supported by experienced Life Science Support Engineers
  • 80% First Contact Resolution SLA and more
  • 98% Customer Satisfaction SLA
  • 60 Second or Less Response Time
  • US Based Call Center

Infrastructure Support & Networking Monitoring (24x7)

  • Patching/Updating Network, Firewalls, Switches,
    Wireless Access Points
  • Network Backups
  • 24x7 Monitoring & Incident Response Team

Security Management

  • Endpoint Threat Detection
  • Anti-Virus/Anti-Malware
  • Endpoint Patch Management
  • Email Security
  • Monthly Phishing Awareness and Training
  • Usage/Price Management of AWS/Azure/Office 365

Laptop Procurement & Hardware Support

  • Onboarding/Offboarding Management
  • Laptop Procurement, Break-fix, & Replacement
  • Device Management
  • Laptop Managed Image
  • Single Sign-On
  • Multifactor Authentication
  • IT Ticketing System

Service Delivery Manager

  • Provides account governance
  • Weekly/Monthly Service Reviews
  • Single Point of Escalation
Software Included
  • Microsoft Office 365
  • Security for your laptop & devices
  • Laptop patching
  • Security access training

Your choice of hardware package

BYOD Bring Your Own Device

Collect & Image Existing Laptops (BYOD)

— OR —



  • ThinkPad X1 Carbon Gen 10/Apple MacBook Pro

Require Extra Support?

Are you searching for comprehensive assistance beyond our IT-stream(lined) packages? Look no further than our exceptional Slipstream services, designed to meet all your needs.

Additional Services
  • VEEVA Support - Level 1
    QualityDocs, RIMS, MedComms, PromoMats
  • Ad-hoc IT Onsite Support
  • CISO Security Advisory Services

IT Controls & Documentation

  • Written Information Security Policy (WISP)
  • Acceptable Use Policy
  • IT Security and Privacy Policy
  • IT Procurement and Management Policy
  • Bring Your Own Device (BYOD) Policy
  • Backup and Business Continuity Procedure
  • IT Onboarding Procedure
  • IT Offboarding Procedure
  • Cyber Security Incident Response Plan (CSIRP)
  • IT Change Management Procedure
  • Information Solution Lifecyle & Associated Templates

Strategy Services

  • IT Assessment & Road-mapping
  • IT Governance
  • Commercialization Road-mapping

Becoming Your Managed Service Provider

As you grow beyond our all-inclusive IT-stream(lined) package, we can seamlessly transition into being your MSP partner. Our experts can easily migrate all licenses, data, accounts and services to your Microsoft Ofice365 tenant that you will own going forward.

Scaling our services to serve your growth
MSP partner

Let’s talk about your needs – and our IT-stream(lined) starter package.