IT OUTSOURCING

Best-in-class ITO solutions, systems and service

We redefined IT outsourcing exclusively for the life sciences with leading-edge solutions and whiteglove service that far surpass industry standards. With Slipstream, you’ll gain direct access to IT experts who ensure successful global delivery, world-class IT solutions and 24/7 whiteglove service. Our End User Engage exceeds industry standards for Service Desk, Depot Services, Deskside Support and more. We’ve raised the bar by providing a fail-safe Incident Request Workflow with first call resolution of over 80%, average speed to answer under 60 seconds, a CSAT rating of over 95%, and a hardware turnaround of 90%.

End User Engage

  • White-glove Service Desk Support
  • Endpoint Managed Security
  • Depot & Asset Management
  • Onsite Deskside Support
  • Customer Experience
    AI & Automation
  • Telepresence IT Support

Cloud Services

  • Infrastructure Support
  • & Maintenance
  • Cloud Enablement
  • Cloud Server & Storage
  • Management
  • Cloud Security

Veeva Support

  • QMS, QualityDocs, RIM
    Submissions, eTMF MedComms,
    PromoMats, CRM
  • Strategy & Advisory Services
  • Project Implementation Services
  • Application Support Services

Security Engage

  • Vulnerability Management
  • Application And Network
  • Vulnerability Testing
  • Incident And Breach Response
  • Cyber Security

Application Support

  • Document Management
  • Support
  • Box/Dropbox/OneDrive
  • SharePoint Online
  • Digital Assets (Adobe suite)
  • SFDC CRM/MC/HC/SC
  • DocuSign