It outsourcing
Veeva & Salesforce Services
Slipstream has a rich background in outsourcing and support services. Our leadership team has over 25+ years of experience in support and 15+ years of experience in supporting Veeva and Salesforce products and solutions. We are one of the fastest growing practices supporting 65+ clients across 18 countries with over 90 certified Veeva and Salesforce consultants, project managers, business analysts, developers, architects, and validation leads and subject matter experts.
Preferred service partner
Slipstream is proud to announce our status as a preferred service partner with Veeva
Today, Slipstream supports:
75+
Veeva CRM Implementations
10+
Veeva Network Implementations
60+
Veeva Vault Implementations
9+
Avg. Years Life
Science Experience
65+ Clients in
18 Countries
100+
Veeva & Salesforce
Projects Completed
90+
Veeva & Salesforce Certified resources
Veeva CRM
Veeva Vault
Veeva Network
Veeva Align
Salesforce Cloud
Salesforce Service Cloud
Salesforce Health Cloud
Salesforce Marketing Cloud
Overview of Veeva & Salesforce Support Services
Level 1 Support
Resolve “How To” Questions
Troubleshoot low-medium complexity issues
- Level 1 Examples
- Account research
- Creating calls
- Creating views
- Data change requests
- Affiliations
- Vmobile/iRep re-installs
- Changing passwords
- Creating and submitting time off territories
- Exporting to Excel
- Password resets
- Entering EOM inventory
Level 2/3 Support
Troubleshoots in-depth medium-high complexity issues
Utilizing SMEs to resolve production issues
- Perform implementation and enhancements of all Veeva and Salesforce Modules
- Perform Veeva/Salesforce solutioning design and development
- Provide Veeva / Salesforce customizations
- Provide change management
- Provide release management
- Release impact assessment and testing in all environments (Dev, Sandbox/UAT, Prod)
- Product release assessment
Our Subject Manner Experts can help with
- Business Analysis
- PMO
- Advisory Services or business process re-engineering
- Solutioning and Design
- Veeva Platform Configuration
- Salesforce Customizations
- Integration with Veeva and Salesforce
- Building MyInsights Custom and Studio Reports
- Veeva Events Implementation
- Veeva Align Implementation
- Integration with MDM/CDW and or other 3rd party systems
Slipstream across the Veeva Suite
Veeva CRM to Vault CRM Migration
Migrate User, data, content and configuration
- Stronger application security controls
- Greater customer experience
- More innovation in less time
- Support scalable functionality
Starting 2025 through 2030
- Evaluate dormant and outdated functionalities
- Identify and assess custom code and 3rd party integrations
- Provide change management support
- Provide business consulting advisory and managed support services
The strategic partnership between Veeva, Customers, and Slipstream is known for its predictable quality delivery, responsiveness, trusted collaboration, and creating value. Slipstream can be a partner that you can lean on to support this migration.